Not too long ago, the extent of a hotel’s technology was the PBX (the telephone switch). Today, the list of acronyms and complex systems would intimidate even NASA; point of sale (POS), property management system (PMS), key card, Wi-Fi, accounting software, PC network, etc. Now we have the check-in kiosk, a technology that has modernized and simplified the check-in process.
Busy and tired guests don’t want to stand in long reception lines and they are accustomed to check-in technologies at airports. Bringing this technology to hotels gives guests the option of a quick check-in without the hassle of waiting. This way, they can slide their card, get their key, and go to bed.
Over the past two years, the kiosk has become a standard for major operators. In theory, operations has less man-power at the front desk, and the kiosk can improve the bottom line and have a quick payback. Guests may have a better experience if they can check-in faster, the technology works and they don’t feel the hotel service has degraded to robotics.
Sheraton Phoenix Kiosk
Sheraton Phoenix Reception Area- Open for Easy Attendance to Guests
